FAQ

Where does Shea Butter come from?

Shea Butter is produced from the edible nut of the fruit from the Karite tree.  The Karite tree is grown in Ghana and other parts of West Africa.  It produces tiny, almond-like fruit from which Shea Butter is extracted. The tree itself is not cultivated and takes 40 to 50 years to mature.  

How does Shea Butter look?

The texture of Raw Shea Butter is very smooth and soft.  It will melt once it comes into contact with body heat.  Whipped Shea Butter has a very light texture compared to Raw Shea Butter.  I often compare it to butter and sugar that has been creamed or even whipped mashed potatoes!  Shea Butter should either be a very light tan or ivory color or pale yellow.  Shea Butter that is a bright golden yellow is not 100% Shea Butter.  Bright yellow Shea Butter has been mixed with other additives which destroys the natural properties of Shea Butter.

What is the shelf life of Shea Butter?

The lifespan of Shea Butter as a healer is approximately 15 to 18 months.  After this time, the healing properties are diminished but it is still a fabulous moisturizer.  Just to be clear, there is absolutely nothing wrong with Shea Butter as a moisturizer.  It is natural and natural is always best when it comes to skin and hair care!

Where/How should Shea Butter be stored?

Shea Butter is best when stored in a cool, dry place (room temperature is fine).  There is no need to keep Shea Butter in the refrigerator.  If Shea Butter is stored in extreme conditions of heat, it will melt.  Once the temperature has normalized, the Shea Butter will harden and may be grainy.  There is nothing wrong with shea butter in a grainy state.  If your shea butter has become grainy, you will need to rub it together in your hands a little longer so that the grains dissolve.

Is your Shea Butter Grade A?

Grading Shea Butter is an American standard for determining the quality of Shea Butter.  Since Shea Butter is an African product, it is not appropriate to grade it based on American standards.  Naturel Lyfe only uses almond colored 100% Natural Raw Unrefined Shea Butter from Ghana.  The very best!

Are your products natural, organic or vegan?

Naturel Lyfe Essentials products are either 99% or 100% natural.  Products that contain fragrance oils as opposed to essential oils cannot be 100% natural but are 99% natural.  Some products may contain ingredients that have been certified organic but the overall end product has not been certified as organic. 

Will any of your products cure my medical condition?

NLE is in no way affiliated with the medical industry.  While we do promote natural remedies, any condition you have should be discussed with a medical professional.

What forms of payment are accepted?

Payment can be made using a credit or debit card, money order or cheque.  A credit card payment can be made using Paypal or Google Checkout.  You DO NOT need a paypal account in order to use your credit card. 

How are shipping charges calculated?

Shipping and handling is calculated based on the total shipping weight of your order and the location where items are mailed. 

When will my order ship?

Most orders ship within 4 business days of receiving payment.  This does not include weekends or federal holidays.  If there is a delay in shipping due to inventory or a high volume of orders, you will receive an email as soon as possible with an estimated ship date.

I am in the military. Do you ship to APO addresses?

Yes! I definitely ship to APO addresses! The APO AE option is only available when using Google Checkout.  If for some reason you have an issue with google checkout, please email your order to admin@naturellyfe.com.

Do you offer local pickup?

Local pickup is available during certain times and in certain areas.  Please email first, to see if local pickup is available prior to placing your order.  A local pickup charge of $3 will be added to your order.


 

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